Shipping policy

Free Shipping

Maison Animuse offers free standard shipping on orders of $150 or more to all destinations we ship to. Orders below $150 are subject to a shipping fee calculated at checkout.

U.S. Domestic Shipping

We ship U.S. domestic orders via UPS.

International Shipping Outside of the U.S.

We ship internationally to any location serviced by UPS and DHL. All duties, taxes, and import fees are the responsibility of the recipient.

Order Processing

All orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped. You can also check the status of your order at any time by visiting our Track My Order page: https://www.maisonanimuse.com/apps/Tracking

Delivery Timeframes

Estimated delivery times displayed on product pages and at checkout are approximate and not guaranteed. Delays may occur due to carrier volume or other circumstances beyond our control.

Where Is My Package Shipping From?

Depending on the items ordered, your package will ship from our warehouse in Los Angeles, California, or from our international warehouses.

Cancellations & Returns

If you would like to cancel or edit your order, please contact hello@maisonanimuse.com within 30 minutes of placing your order. We will do our best to place a hold on your order for cancellation or changes. Once an order has been shipped, it cannot be cancelled.

We offer a 14-day return window on eligible items in accordance with our Return & Exchange Policy: https://www.maisonanimuse.com/pages/return-exchange-policy

To request a return or exchange, please contact hello@maisonanimuse.com.

Lost & Damaged Packages

If you receive a package that appears to have been damaged, opened, or tampered with during transit, you must:

(a) document the condition of the package and its contents with photographs before discarding any packaging materials;

(b) notify Maison Animuse within 48 hours of receipt by emailing hello@maisonanimuse.com with your order number, a description of the issue, and photographs; and

Maison Animuse will make commercially reasonable efforts to assist you with the carrier claim process, but is not liable for damage, theft, or loss caused by the carrier. Failure to report damage within 48 hours may limit our ability to assist with a carrier claim.

By using our site and placing an order, you acknowledge and agree to this Shipping Policy and our Terms & Service.